As a part of our improvement plan to deliver exceptional patient statements, we have started to use a new vendor called PatientCo to provide our patients with both clinic and hospital statements . On April 28, 2016 Grace Medical Center® converted from our old vendor(HMS) to our new vendor (PatientCo). Our previous vendor was notified timely that they needed to cease sending statements. Unfortunately, they continued to send statements and some patients were impacted. This unforeseen circumstance has caused two sets of identical statements to be sent to our hospital patients.
This occurred on 4/28 and 5/4. As a result, we have reached out to both vendors to correct this event and below is frequently asked questions on the matter. If the questions below do not fully answer your questions, please call 806.788.4071
Q: Why did this happen?
A: We apologize for the inconvenience. We are aware of the problem and have taken corrective action
to prevent this from happening in the future.
Q: Does this mean that I have two different bills, or is it a duplicate bill?
A: We apologize for any inconvenience or confusion this may have caused you. Unfortunately, the statements that you received are duplicate statements. You can identify duplicate statements by comparing the account number referenced on the respective statements.
Q: Which bill do I pay and how do I pay it?
A: If you received both the Colored Version (PatientCo) and the Black and White (HMS statement), we encourage you to pay through PatientCo. Listed on the PatientCo statement are flexible methods for delivery of payment. You can see more on the Pay My Bill page.
Q:What if I have already paid one of the bills?
A: If you have already paid either the HMS or the PatientCo statement, please disregard the other.
Q:Does this affect Grace Clinic® statements?
A: No, this does not affect Grace Clinic® statements. This should only affect Hospital statements.